The Powerful Bee Helpdesk
Intranetbee powered Office 365 Help Desk offers one place dashboard to manage all your IT support. Incident workflows can improve your business productivity explore the best way of managing internal and external requests with our Help Desk utility. Our Help Desk utility allows you to attend to whatever inquiries need attention without wasting much time.
This feature makes it possible to automatically move a ticket to preferred queues on the basis of ticket and customer data when it is created.
Email Ticket Creation
The email’s to your inbox will be automatically converted and saved as tickets.
Today’s task is a section that shows the daily updates about the day-to-day tasks or current tickets to check on that day.
The overdue tab on the home page will display all the due tickets and their priority.
Another salient feature is the notification tab. You will get notified if you are mentioned in any notes section of the tickets.
You have the option to add as many clients in the client’s tab. Categories are added on the categories tab. Click on the “add new” button to create a new category for the helpdesk.
Export to Excel
There is a dedicated option to auto-export and download all the added tickets to an excel file.